Shipping Policy

Solacese

At Solacese, we are committed to delivering your orders quickly, securely, and with care. From the moment you place your order until it arrives at your doorstep, our goal is to provide a smooth, reliable, and hassle-free experience.

Shipping Location

We currently ship only within the United States.
At this time, international shipping is not available.

Order Cut-Off Time

Orders placed by 6:00 PM (EST, Monday–Friday) are processed the same business day.
Orders placed after this time will be processed on the next business day.

Delivery Timeline

1–2 Days

Handling Time

5–8 Days

Transit Time

6–10 Days

Total Delivery

All orders require professional preparation and are processed within 1–2 business days. Once shipped, most orders are delivered within 5–8 business days — delivery times may vary slightly depending on your location. From checkout to delivery, orders typically arrive within 6–10 business days, varying slightly depending on your location and carrier availability.

Shipping Fees

We offer free shipping on all orders within the United States.
No hidden delivery fees — what you see at checkout is what you pay.

Shipping Method

Due to the nature and size of our items, we provide reliable shipping services across the United States. Deliveries may require an adult signature upon arrival depending on the package type.

Secure Packaging

Every order is carefully packaged to ensure it arrives in excellent condition.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number.
Please allow 24–48 hours for tracking updates to appear.

Order Cancellations & Refunds

Orders can be canceled for a full refund as long as they have not yet been shipped.
Refunds are processed within 7 business days, depending on your payment provider.

For more details, please refer to our Return & Refund Policy.

Undeliverable Packages

If a package is returned due to an incorrect or incomplete address, we will contact you to arrange reshipment.

Transit Damage & Inspection

Customers must inspect all packages upon delivery. If visible structural damage to the items is detected, please report it to us immediately so our logistics team can assist you with a replacement or resolution.

Need Help?

For any questions or concerns regarding this Shipping Policy, please contact us:

✉
Email info@solacese.shop
📍
Address 218 Maple St East Longmeadow Massachusetts 01028 United States
📞
Phone +1 (251) 321 5510